Terms & Conditions
Website Terms and Conditions
Effective Date: 01/01/2024
Welcome to Gataë ("we," "us," or "our"). By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our website.
1. Acceptance of Terms:
By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you may not use our website.
2. Changes to Terms:
We reserve the right to modify, amend, or update these terms at any time without prior notice. Any changes will be effective immediately upon posting. It is your responsibility to review these terms periodically to stay informed of any updates.
3. Use of the Website:
You agree to use this website for lawful purposes only and in a manner consistent with all applicable laws and regulations. You may not use the website in any way that could impair its functionality or interfere with the rights of others.
4. Intellectual Property:
All content on this website, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of Gataë or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
5. User Accounts:
If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account.
6. Privacy Policy:
Your use of this website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and disclose your personal information.
7. Limitation of Liability:
To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from (a) your access to or use of or inability to access or use the website, (b) any unauthorized access to or use of our secure servers and/or any personal information stored therein.
8. Governing Law:
These terms and conditions are governed by and construed in accordance with the laws of the New Zealand Fair Trading Act 1986. Any disputes arising out of or related to these terms and conditions will be subject to the exclusive jurisdiction of the courts located in New Zealand.
9. Contact Information:
For any questions about these terms and conditions, please contact us at info@gatae.co.nz.
Thank you for visiting www.gatae.co.nz. We appreciate your cooperation and hope you enjoy your experience on our website.
Gataë
Shipping Policy
Shipping Policy for Parcels to and from New Zealand
Effective Date: 01/01/2024
Thank you for choosing our services for shipping parcels to and from New Zealand. This Shipping Policy outlines the terms and conditions that govern the shipping process. Please read this policy carefully before placing an order.
1. Shipping Partners:
We partner with reputable shipping carriers to ensure safe and timely delivery of your parcels. The choice of carrier may vary depending on the shipping method selected at the time of checkout.
2. Shipping Rates and Fees:
Shipping rates are calculated based on the weight, dimensions, and destination of the parcel. All applicable fees and charges will be clearly displayed during the checkout process.
3. Delivery Timeframes:
Delivery times vary depending on the shipping method chosen and the destination. While we strive to meet estimated delivery dates, unforeseen circumstances such as customs delays or natural disasters may impact delivery times. We appreciate your understanding in such situations.
Standard Shipping:
Within North Island (excluding Rural Delivery): Estimated delivery within 3 business days.
South Island Delivery (excluding Rural Delivery): Estimate delivery within 3-4 business days.
5. Tracking Information:
Once your parcel is dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment in real-time.
6. Address Accuracy:
It is the responsibility of the customer to provide accurate and complete shipping information. We are not liable for delays or non-delivery resulting from incorrect or incomplete addresses.
8. Returns and Refunds:
Please refer to our separate Returns and Refunds Policy for information on returning parcels and claiming refunds.
9. Cancellation Policy
At Gataë, we understand that circumstances may arise where you need to cancel your order. We strive to provide a transparent and fair cancellation policy to address your concerns. Please carefully review our cancellation policy outlined below:
Order Cancellation Conditions:
Cancellation Period: You may cancel your order within 3 hours of placing it. After this period, cancellations may not be possible as the processing of your order might have begun.
Cancellation Process: To cancel an order, please contact our customer support as soon as possible, providing your order number and relevant details. Our team will guide you through the cancellation process.
Eligibility for Cancellation: Cancellations are subject to eligibility based on the status of your order. Orders that have already been processed, shipped, or are in the final stages of preparation may not be canceled.
Cancelled Orders in Transit:
In the event that your order has already been dispatched or is in transit at the time of cancellation, you may need to return the items following our return policy once they are received.
10. Customer Support:
If you have any questions or concerns regarding your shipment, please contact our customer support team at info@gatae.co.nz.
11. Changes to the Shipping Policy:
We reserve the right to update or modify this Shipping Policy at any time without prior notice. The most current version will be posted on our website.
By using our shipping services, you agree to comply with the terms outlined in this Shipping Policy.
Thank you for choosing our shipping services. We look forward to serving you.
Gataë Ltd
Auckland, New Zealand